Team Feb 2016 - Small

About Us

Career Opportunities

At Quantum National Bank, we pride ourselves on our dedicated and talented team members.  Our shared goal is to provide community-focused financial services through personalized customer service, flexibility and community-based decision making.  We look for the most qualified individuals who will deliver the ultimate in “Quantum service” to our customers, both internal and external.


If you are looking to take the next step in your career with an employer dedicated to providing a challenging and rewarding work environment, Quantum National Bank may be the place for you.  We offer competitive salaries and a comprehensive benefits package.

Quantum National Bank Philosophy

Quantum National Bank's culture is one of teamwork, professionalism and dedication to furthering the goals of our customers and therefore the success of the Bank.  Our employees work hard to treat our customers, other employees and suppliers with attention to detail and respect.  We strive for open communications throughout the Bank and the stakeholders who share in our success.

MISSION STATEMENT

Driven by honesty and integrity, we provide superior financial guidance to the communities we serve in order to enhance the success of our clients and employees.

CORE VALUES

Your Banking Partner for Success

Further, our core values were carefully selected to clearly state the guiding principles that we use daily at Quantum in our work and relationships with our clients, our staff and our communities.

These core values are:

L       Listening to our partners

E       Ensuring security and confidentiality

A      Assuring a culture of respect and accountability

D      Delivering valuable financial solutions

       Instilling honesty and integrity in our actions

N      Nurturing our community’s growth

G      Giving responsive service

 
For consideration please e-mail, fax or send us your resume:

E-mail:  careers@quantumbank.com 


US Mail:

Quantum National Bank
Human Resources Department
505 Peachtree Industrial Blvd.
Suwanee, GA  30024

Quantum National Bank is an Equal Opportunity Employer, M/F/D/V.

 

 

 

DEPOSIT SOLUTIONS SPECIALIST (DSS)

 

Position purpose
 

As professional bankers, we serve the small business community and high-balance individual depositors and exceed client expectations with a quick response time, offer premium customized deposit products to ensure good growth and consistent source of quality deposits.

Responsibilities/Duties/Functions/Tasks 

Continually look for ways to be a “Banking Partner for Success”  for our customers

Prospect new clients within the market area

Adhere to all policies and procedures set forth by the bank and regulatory agencies

Determine financial needs of current and prospective customers and refer them to the appropriate Quantum Bank professional

Open new accounts including checking, saving, certificates of deposit (CDs) and Individual Retirement Accounts (IRAs), gather required customer data, ensure appropriate

Compliance and Regulatory Policies and Procedures are followed

Complete account maintenance and perform account research when necessary

Other duties as may be assigned by management

Greet and be the first point of contact for each client or prospect who walks into the bank lobby

Provide efficient, professional and courteous customer service

Provide consultation to prospects and existing clients to determine their financial needs and find the best solutions

Recognize and cross-sell other banking products and services and direct opportunities to the appropriate department and/or banking professional

Uncover opportunities for new business by:

Making out-bound business development calls to set appoints for the Branch Manager
Making out-bound customer phone calls and participating in branch call nights
Following up on referrals from other business partners and customers
Meet goals assigned for new branch deposits and cash management referrals

Complete account maintenance and perform account research when necessary

Process deposits and loan payments, including night drop and mail deposits

Pay and cash checks

Additional Vault Teller responsibilities as assigned by the Branch Manager may apply but are not limited to:

Receive, strap, store and ship money

Balance and maintain ATM

Conduct scheduling for other DSS’s within the branch (lunches, Saturday shifts, etc.)

Control all cash transactions into and out of the vault

Order and Sell Cash as needed for the Branch through FED (working with Retail Operations).

Handle foreign collection items (Submit and Clear)

Manage “proof process” so that work is scanned in a timely fashion every day regardless of staffing.

Be an subject matter expert on Teller Policies and Procedures

Assign and ensure ancillary duties and tasks are completed daily (mailroom, logging in mail, post office runs, etc.)

Manage Courier Service

Monitor Security Equipment Daily

Manager Safe Deposit Boxes (Key Inventory; Drilling)

Handle returned mail to resolution and according to policy (update addresses, etc.)

Ensure Dual Control Guidelines are adhered to wherever applicable.

Handle incoming calls and forward appropriately

Act as first line of defense for all DSS’s to help alleviate excessive risk of loss.

Manage inventory within the teller area

 
Qualifications

Minimum 1 year experience in a sales and prospecting environment 
Minimum1 year experience in a customer service environment
Exposure within a financial institution to both new account openings and teller transactions
Computer literate
High school diploma
Strong communication skills, both verbal and written, both in English

Preferences

1-3  years’ experience in a financial environmentincluding exposure to new account openings and teller transactions
Familiarity with word processing and spreadsheet software
College degree

Special Position Requirements

Must be willing to travel between all bank locations (Suwanee, Milton and Buckhead) for training, meetings and other needs as assigned by management
Must treat everyone with respect and be a team player
Must have excellent communication skills for internal bank personnel as well as external customers
Conduct oneself in the highest ethical manner and display professional behavior in front of customer and co-workers
Must be highly organized and detail-oriented
Dress and present in a way that our most conservative customers would expect to find us
Ability to maintain confidentiality of proprietary Bank information
Must be a self-starter and take responsibility for their training and educational development plan

Annual Bank Secrecy Act training required

 

CASH MANAGEMENT DSS 

 

Position purpose

The Cash Management Deposit Specialist (CMDSS) is responsible for working with the lending team to assist in offering Cash Management accounts to loan customers.

 

Responsibilities/Duties/Functions/Tasks

SALES/SERVICING

The CMDSS will work with QNB lenders to obtain deposit accounts through marketing, structuring and recommending Quantum services and products.  The CMDSS is responsible for generating new business through loan customer contacts as well as managing and enhancing the relationship with existing customers.  The CMDSS must be very familiar with the market in order to generate new business and is also responsible for staying abreast of all conditions and trends of the marketplace.

MENTORING

The CMDSS has the responsibility, as needed, to provide guidance, training and mentoring to less experienced personnel.  Furthermore, the CMDSS is encouraged to initiate joint sales calls with Commercial and SBA Lenders on existing clients to provide deposit services expertise.

RISK/POLICY COMPLIANCE

The CMDSS should demonstrate the ability to understand risk and be able to properly evaluate and disclose risk in a relationship.  The officer’s ability to analyze the borrower’s operational capacity is also evaluated.  The officer should be able to spot potential weaknesses.  The CMDSS should understand our Cash Management products and services.

ACCOUNTSERVICING

The CMDSS, with the assistance of Deposit Operations, should ensure files are up to date and exceptions resolved in a timely manner.  Site visits shall be performed semi-annually or more often, as needed, to assess customer needs and maintain strong customer satisfaction.

PRODUCTION EXPECTATIONS

Production goals will be established annually.  During the first 12 months of employment, the CMDSS is expected to maintain the production levels outlined below.

Three months – Six months      10%-33.3% of annual goal

Six months – Nine months           40%-67% of annual goal

Nine months– Twelve months   75%to100% of annual goal

Year-to-date reviews of goals are conducted monthly during the first year of employment and semi-annually during subsequent years of employment.  If goals are not being met, the CMDSS would improve production goals through a structured performance improvement plan.  Failure to meet goals may lead to termination of employment.

Qualifications

•     5+ years’ experience in a financial environment

•     5+ years’ experience in a sales and prospecting environment

•     Proven track record of excellent performance

•     Ability to meet annual budget goal of $20 million in new deposits by bringing existing customers to Quantum and cold-calling potential new customers

•     General knowledge of banking and business in targeted location

•     Strong communication skills, both verbal and written in English

•     College degree required – Associates or Bachelors

•     Familiarity with word processing and spreadsheet software 

Special Position Requirements

−   Travel up to, or more, than 50% of time within Atlanta metro market:  visiting customers, making calls, etc.

−   Use of personal car required

−   Valid auto insurance required

−   Must have excellent communication skills for internal bank personnel as well as external customers

−   Conduct oneself in the highest ethical manner and display professional behavior in front of customers and co-workers

−   Dress and present in a way that our most conservative customers would expect to find us

−   Ability to maintain confidentiality of proprietary Bank information

−   Must be a self-starter and take responsibility for personal training and educational development plan

−   Annual Bank Secrecy Act training required

 

 

 

 

505 Peachtree Industrial Blvd. Suwanee, GA 30024 | 770-945-8300 (phone) | 770-945-4888 (fax)
2905 Bethany Bend, Milton, GA 30004 | 678-889-4700 (phone) | 770-667-6475 (fax)
3438 Peachtree Road, Atlanta, GA 30326 | 678-889-4540 (phone) | 770-904-3477 (fax)
After hours/weekend number to report lost or stolen debit cards: 800-791-2525

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