Business Mobiliti FAQ

How secure is Mobile Banking?

Mobile banking is very secure. In fact, it offers the same level of protection as our Online Banking service. It offers multiple layers of authentication to prevent unauthorized access.

• Account information is encrypted to safeguard your information.
• We use industry best practices to continually monitor and protect your information along with security tokens specifically assigned to the individual user.
• No identifiable information - we don’t return any personal information in a text message, such as your full account number, email address or personal address.
• We never ask for or include your User ID or password in any message we send.

Is Mobile Banking free?

There is no charge for using our Mobile Banking service. Standard fees apply for bill payments and Popmoney® person-to-person payments made through Mobile Banking. Also be aware that message and data rates may apply from your mobile carrier.

Do I need to be enrolled in Cash Management Online Banking to use Mobile Banking?

Yes. You must be enrolled in Cash Management Online Banking before using any of the Mobile Banking options.

Do I need a new User ID and Password for Mobile Banking?

No, use the same User ID and password you use to log on to Online Banking.

Do I need Internet access to use Mobile Banking?

Internet access is required to use the Mobile app.

What type of mobile devices work with the Mobile Banking App?

The Mobile Banking app works on smartphones or tablets running either the Apple iOS or Google’s Android operating system. Your mobile device must be web-enabled. Your mobile device should have the “browse secure/SSL sites” enabled, CSS turned on and JavaScript enabled. Contact your mobile provider for support with any of these steps.

Can I use multiple mobile devices to access Mobile Banking?

Yes. You can use any number of compatible mobile devices for our Mobile Banking service.

What types of accounts can I access with Mobile Banking?

You can access any account for which you have permissions.

Is there a waiting period to use Mobile Banking?

There is no waiting period.

• First, notify your Quantum banker that you’re interested in using Mobile Banking.
• Download the Quantum Business Mobile Banking App and install it. Then just log on using the same credentials you use for Online Banking.

What if I lose my mobile device?

You can deactivate your device in Mobile Banking.

• Log on to Online Banking to access your Mobile Banking preferences.
• Locate the phone number and select the option “Stop using this device for Mobile Banking.”
• No personal or financial information is saved or stored on your mobile device.
• It’s also a good idea to lock access to your mobile device to prevent unauthorized access.

How should I endorse a Mobile Deposit check?

Be sure that the back of the check is endorsed, as usual, plus include the words “For Mobile Deposit” to identify the item as a Mobile Deposit.

When are the funds available from a Mobile Deposit?

Mobile Deposit funds are generally available on the next business day, just like any deposit.

What should I do with my paper check?

Securely store your check for 14 business days, then destroy the original paper check.

What types of checks can I deposit?

You can deposit any check drawn on a U.S. financial institution. The following items cannot be deposited using Mobile Deposit:

• International checks
• U.S. savings bonds
• Postal money orders

What dollar limits apply to Mobile Deposit?

You may make any number of Mobile Deposits with a limit per check of $5,000 and a daily limit of $10,000. Each Mobile Deposit includes one deposited check only.